OUR RETURNS POLICY
In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.
Please note that in the interests of hygiene, items marked with a" +"next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.
In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
We recommend you use a postal service that insures you for the value of the goods you are returning.
HOW DO I RETURN AN EXISTING ITEM?
As an online business, we aim to provide a Returns service that is totally hassle-free for you.
From receipt, you have 28 days to decide if you want to return any item within your order. Just fill out the Returns Form enclosed with your order.
Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you want us to.
It can take up to 10 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your deodore.com account.
Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
For more information on our returns policy,firstname.lastname@example.org
HOW DO I BOOK A COLLECTION SERVICE IN THE UK?
Booking a collection to return your deodore.com goods is easy and it costs just€2.95!
We will collect your goods anytime from 7am-7pm,between Monday and Friday. All you need to do is choose a day and the address you want us to pick up from.
We can even pick up from work if you want us to. Just make sure the collection address is listed in your deodore.com account so you can choose it when you come to order the collection.
You can pay for our collection service as you would normally pay for your orders with us. The only difference is that gift vouchers and discounts can't be used for this service.
If you order from us and change your mind, no problem-just give us at least 1 days notice[excluding weekends and bank holidays]and we will refund what you paid for the service.
We will need an address that our courier can access,and someone will need to be available to hand over the goods otherwise, we won't be able to pick anything up and you will still be charged the service.
Your return will be processed within 5 working days of your deodore.com goods being collected. For example, if our courier picks up your goods on Wednesday, you can expect your return to be processed by the following Wednesday.
To book a collectionclick here
To cancel a collectionclick here
MY RETURN WAS PROCESSED BUT I WASN'T REFUNDED MY DELIVERY CHARGE
We will usually refund you what you paid for the goods but not the delivery charge expect in cases where the order was cancelled under the EU Distance Selling Regulations or the entire order was faulty.
I HAVE BEEN REFUNDED THE INCORRECT AMOUNT
We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Care Team who will try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty.
Any discounts that were applied at the time of sale, which may not now be applicable
HAVE YOU RECEIVED MY RETURNED GOODS?
As soon as your return has been processed by our warehouse, we'll email you to let you know.
In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you within the hour.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED
We are really sorry if we made a mistake when processing your request!
If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund so you have the choice to purchase whatever goods you want instead.
If you were expecting a refund and we sent you replacement goods, please get in touch with our Customer Care Team so we can sort it out for you.
CAN I RETURN UNWANTED ITEMS THAT WERE BOUGHT USING A GIFT VOUCHER?
Of course! Your right to return an item remains exactly the same regardless of whether you bought it with a gift voucher, a payment card, or a combination of the two.
For your convenience, we'll refund anything you paid for with your debit/credit card first, and then send you a new 16-digit code for any outstanding gift voucher credit you are owed.
CAN I CANCEL OR RETURN A GIFT VOUCHER?
If you are the Purchaser, you can cancel your unused gift voucher within 30 minutes of placing the order.
After that time, provided the gift voucher has not been redeemed or associated with an account, please contact our Customer Care Team for assistance.